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ILLiad: The Gateway for Interlibrary Loan and UA Delivery Services
Frequently Asked Questions

  1. What is ILLiad?

    2. ILLiad is our automated Interlibrary Loan and UA Delivery Services system. It is state-of-the-art request management software. ILLiad automates routine interlibrary loan functions to provide faster service in a paper-free environment. It also processes delivery requests for items from the University at Albany's collections.

    Connect to ILLiad

  2. Do I need a separate ILLiad account for Interlibrary Loan and UA Delivery Services?

    3. No. Once you have registered as an ILLiad user, you use the same user ID and password for both services.

  3. What are the advantages of using ILLiad?

    4. A. ILLiad allows the libraries to integrate interlibrary loan and UA Delivery Services into one convenient interface.

    B. lLLiad enables the libraries to improve turnaround time for interlibrary loan requests.

    C. Registered ILLiad users no longer have to fill out personal contact information for each request.

    D. Registered users are able to access information about the status of requests through the Web, any time, from any location.

    E. Registered users have the ability to remotely renew interlibrary loan materials through ILLiad.

  4. I thought ILLiad was only for interlibrary loan of materials not owned by the University at Albany. What if I want a journal article or book delivered from downtown to a main campus library?

    5. Starting in late Summer 2003, ILLiad is used for both delivery requests from within the Uniiversity Libraries and interlibrary loans from other institutions. For further information about UA Delivery Services, go to the fact sheet http://library.albany.edu/about/delivery.html

  5. Is there electronic document delivery through ILLiad?

    6. Yes, users are able to choose to have their interlibrary loan articles delivered electroncailly as PDF files. For delivery of articles from U Albany's collections, only electronic delivery is available.

  6. How do I place a UA Delivery or Interlibrary Loan request?

    7. A. Through ILLiad. There are links on the University Libraries'
    Home page, including under "request forms". To go directly to ILLiad, the URL is: https://illiad.albany.edu/.

    B. Through Firstsearch. When placing Firstsearch orders, you will get a message instructing you how to register with ILLiad if you have not already done so.

  7. What if I forget my password?

    8. Go to ILLiad: Forgot Your Password?. Fill out the form, and you will be issued a temporary password to log onto ILLiad. We recommend that you change this password to match your NetID password.

    Or, Interlibrary Loan staff will assist you during public service hours (Mon.-Fri. 10 a.m. to 4:30 p.m). or you can e-mail libill@albany.edu. You can also phone our office at 518-442-3613.

  8. Where can I find out additional information?

    9. There is additional information on the screen where you register for ILLiad (go to the Interlibrary Loan section of "Request Forms".)

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