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LibQUAL+ Survey Results

LibQUAL+ @ University at Albany Libraries

LibQUAL+ is a research and development project undertaken by the Association of Research Libraries (ARL) in collaboration with Texas A & M University. The project is defining and measuring library service quality across institutions and creating useful quality assessment tools for libraries. The goals of the LibQUAL+ project are:

  • to develop web-based tools for assessing library service quality;
  • to develop mechanisms and protocols for evaluating libraries;
  • to identify best practices in providing library service; and
  • to establish a library service quality assessment program at ARL.

The University Libraries participated in LibQUAL+ in the spring of 2003 and are currently working to analyze the results and their implications for library services. Major findings of the study are available below.



Many thanks to everyone who participated in this survey. The information you provided will be extremely useful as we plan for the future of the University Libraries.